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Graduate School
Quality and Customer Policies

Quality and customer policies

  • To continue to be a pioneer with quality practices and approaches developed,
  • Continuously improving the services and activities by complying with the quality principles adopted by Sakarya University,
  • To ensure increased satisfaction by measuring the expectations of stakeholders and taking corrective actions.
Kalite Yönetim Sistemi Belgesi
  • To monitor the feedback and complaints of the stakeholders and to ensure that the complaints are resolved objectively.
  • To increase existing and potential customer participation in processes by creating transparent and effective communication mechanisms with the customer.
  • With a customer-oriented approach, performing to actualize value propositions into practice by ensuring the continuous improvement of the processes.
Müşteri Memnuniyeti Yönetim Sistemi Belgesi